Support that inspires—with a CRM that really helps.

Step into the future of help desk and customer success with HubSpot Service Hub

Whether you want to set up a traditional help desk, SLAs, or self-service portals, we’ll help you implement, optimize, and automate your service process—including seamless integration with marketing and sales.

From the Status Quo to a HubSpot Service Hub That's a Joy to Use

Here's how a HubSpot Service Hub project works with us

Every Service Hub implementation is unique—but our proven approach ensures that your service processes integrate seamlessly into HubSpot CRM and deliver value right from the start. New AI features —such as automated response suggestions, ticket summaries, and the AI agent—are also built right in.

Service Strategy & Vision

We’ll start with a joint workshop:

🎯 Analysis of your current service processes, inboxes, and tools
🎯 Defining the vision: How should your customer service operate?
🎯 Setting KPIs (e.g., response times, CSAT, NPS)

Technical Setup

We lay the foundation:

🔧 Setting up inboxes, ticket pipelines, and SLAs
🔧 Setting up ticket automations and escalation workflows
🔧 Integrating relevant channels (e.g., email, chat, WhatsApp)

Implement AI Features

Here’s where it gets smart:
🤖 Activate the AI agent that automatically answers simple inquiries
🤖 Configure automatic ticket summaries so your team can get up to speed faster
🤖 Integrating suggested responses based on the knowledge base and ticket history
🤖 Set up context-based article suggestions for agents in chat/email

Knowledge Base & Self-Service

So customers can find answers on their own:
📚 Building and organizing an interactive knowledge base
📚 Creating articles together with your team
📚 Setting up the customer portal (self-service + ticket status)

Training & Change Management

So your team will love the system—not just use it:
👥 Interactive training sessions for agents and admins
👥 Supered as a digital HubSpot assistant: step-by-step guidance within the system
👥 Support with adoption and process transition

Optimization & Monitoring

We won’t leave you on your own:
📈 Setting up dashboards and reports for service KPIs
📈 Regular reviews: Where can processes be further automated or AI functions optimized?
📈 Optional: Support as part of a retainer agreement for continuous improvement

We're fluent in HubSpot

Our Services for the Service Hub Project

Here is an overview of our typical services as part of a Service Hub implementation.

Set Up a Ticketing System

Set up your ticket pipelines, including automatic status changes, SLAs, priorities, and escalation workflows.

Configure Service Mailboxes

Linking central inboxes to HubSpot, assignment rules, and smart routing for your support team.

Enable & Configure AI Features

Introduction of automated response suggestions, ticket summaries, article recommendations, and the AI agent.

Build a Knowledge Base & Customer Portal

Structuring Help Center content, creating SEO-optimized articles, designing the portal, and integrating self-service features.

Visualize & Automate Service Processes

Workflows for onboarding, follow-ups, escalations, or review requests—customized to your specific needs.

Set Up Dashboards & KPIs

Visualization of service metrics such as CSAT, NPS, ticket volume, and response times for continuous optimization.

Team Training & Supered Onboarding

Training for admins and agents—supplemented by Supered as a HubSpot assistant with in-app guides and checklists.

Integrate Feedback and Survey Tools

Incorporate customer feedback via email, chat, or portal—with automatic analysis and follow-up actions.

Why made2GROW

Benefit from our HubSpot expertise

Long-standing HubSpot Platinum Partner
5-star rating in the HubSpot Provider Directory
Host of the official HubSpot User Group in Cologne
One of the few German-speaking HubSpot Certified Trainers
We teach at the HubSpot Academy
Specializing in the DACH market and GDPR compliance

Discover all HubSpot services

Do you have any questions?

We look forward to hearing from you, whether it’s just to get to know each other or to discuss a specific project. If you’re interested, we’d love to schedule an initial personal discovery call to understand your needs.

This saves a lot of back-and-forth emails and usually helps both sides quickly determine whether we’re a good fit for a project together.